A Message to the Hotel Support Team
This guide is designed to help you support EntryReady Mobile Key™ users using Google Wallet. As the hotel support team, you are responsible for assisting guests and staff with setup, troubleshooting, and daily use.
Inside this guide, you’ll find a product overview, user experience flows, FAQs, and troubleshooting steps everything needed to ensure a smooth and secure experience.
We’re excited to help you deliver the best mobile access experience possible.
Welcome to Google Wallet Access
Access with Google Wallet: Your Android Phone as Your Key
Google Wallet allows users to securely store and use digital credentials, including hotel room keys, access badges, and transit passes—all in one app.
With EntryReady Mobile Key™ in Google Wallet, guests and staff can unlock doors by simply tapping their Android phone to a compatible reader.
Effortless Access and Strong Security
Using Google Wallet is simple and secure. Just tap your device to the reader for instant access.
Google Wallet uses built-in Android security features, including device encryption, screen locks, and hardware-backed security modules, to protect user credentials. Access data remains on the device and is not shared without authorization.
A Seamless Android Experience
Whether users are checking in, entering their room, or accessing staff-only areas, Google Wallet provides a fast, reliable, and integrated experience across supported Android devices.
Open the Door to a Keyless Future
With EntryReady Mobile Key™ in Google Wallet, Android devices become secure mobile keys that enable:
For Guests
Effortless Room Access: Guests can unlock their room and authorized areas using their phone no physical cards required.
Shared Access: Guests may share access with others on their reservation when supported, allowing family members or companions to enter approved areas.
Seamless Stay: From check-in to checkout, mobile keys reduce friction, prevent lost cards, and improve the guest experience.
For Staff
Simplified Operations: Staff can use their mobile devices for authorized access, improving efficiency and reducing reliance on physical credentials.
Enhanced Security: Access permissions can be updated or revoked remotely, ensuring only active employees have access.
Who Can Use EntryReady Mobile Key™ in Google Wallet?
To use EntryReady Mobile Key™ in Google Wallet, users must meet the following requirements:
Minimum Requirements
Supported Device: Android phone with NFC capability
Operating System: Android 9.0 (Pie) or later (recommended: latest version)
Google Account: Signed in with an active Google account
Google Wallet App: Installed and updated to the latest version
Security Settings: Screen lock enabled (PIN, pattern, fingerprint, or face unlock)
Network Access: Internet connection for provisioning
Note: Additional requirements may apply based on your provider configuration.
Tap to Unlock (Quick Access)
Fast Entry with Google Wallet
Google Wallet allows users to unlock doors by tapping their Android phone near a compatible reader.
How It Works
No need to open the app
No manual login required
Simply wake the phone and tap
Benefits
Fast access in high-traffic environments
Reduced wait times
Reliable NFC communication
Note: Some devices may require the screen to be on for access.
Battery and Power Considerations
Android devices require minimal battery power to use NFC.
Important Notes
If the device is completely powered off, access may not be available
Low battery may affect NFC performance
Users should keep devices adequately charged
For best reliability, encourage guests to maintain sufficient battery levels.
Issuing Mobile Keys to Guests & Staff
Guests
Log in to EntryReady
Navigate to Reservations
Click Create
Select + Add Mobile Key
Enter guest contact information (email or phone)
Click Create
The guest will receive a provisioning link.
Staff
Navigate to Access Points → Staff
Select the staff user
Enable Use Mobile Key
Choose delivery method (email or phone)
Click Create Mobile Key
Adding a Key to Google Wallet
Once a mobile key is issued, users can add it to Google Wallet.
Provisioning Process
If sent by email:
User clicks the provisioning link
If sent by SMS:
User taps the link in the SMS message
Android Phone Setup Flow
Open the provisioning link
Sign in if required
Tap Add to Google Wallet
Confirm device security
Complete setup
The key will now appear in Google Wallet.
Using the Mobile Key
To unlock:
Turn on the phone screen
Hold the back of the phone near the reader
Wait for confirmation (light/sound)
No app needs to be opened.
Removing a Key from Google Wallet
On Android
Open Google Wallet
Select the EntryReady Mobile Key
Tap Settings / Info
Select Remove
Confirm removal
This immediately revokes access from the device.
Suspending and Resuming a Key
Device Lost or Stolen
If a device is lost, users should use Google Find My Device.
When activated:
The device can be locked remotely
Mobile credentials become inaccessible
Access is effectively suspended
Re-Enabling Access
Once the device is recovered:
Unlock the device
Re-enable Google Wallet
Re-provision the key if needed
If necessary, operators may issue a new mobile key.
How to Tap Android Phones to Readers
For best performance with M2 locks:
Tap the back-center of the phone against the reader
Align phone NFC antenna with reader surface
Hold steady for 1–2 seconds
Avoid cases with metal plates, which may interfere with NFC.
Requesting Support from EntryReady
To request assistance, email:
Include:
Issue description
Date and time
Steps to reproduce
Number of users affected
Device model
Android version
Google Wallet version
Error messages
Screenshots or videos
Providing this information helps speed resolution.
Troubleshooting Common Issues
If issues occur, verify the following:
Device & Software
Device supports NFC
Android OS is up to date
Google Wallet is updated
Screen lock is enabled
Account & Setup
User is signed into Google account
Provisioning link was completed
Internet connection available
Terms accepted
Hardware & Environment
No metal phone case
Reader is powered
No known service outage
NFC enabled in settings
Network
Corporate VPNs allow Google services
Firewalls are not blocking provisioning
Most issues can be resolved using this checklist.
Key Terms
Google Wallet: Android app that stores payment cards, passes, and access credentials.
Credential: Secure digital key stored on the device.
Credential Manager (CM): System that issues and manages digital credentials.
Device: Android phone that supports NFC and Google Wallet.
End User: Guest or staff member using a mobile key.
Near Field Communication (NFC): Short-range wireless communication used for access.
Participating Provider (PP): Organization managing the access system.
Provisioning: Process of adding a mobile key to Google Wallet.
Reader: NFC-compatible lock or access device.
Secure Hardware Module: Android hardware used to store sensitive data securely.
Use Case: Scenario where mobile access is used (room entry, staff access, etc.).